Refund policy

At Route22 Meats, we strive to ensure every product you purchase is of the highest quality, directly supporting sustainable and ethical farming. We understand, however, that there may be occasions where you need to return an item. Our return policy is designed to be transparent and customer-friendly, ensuring you feel confident and secure in every purchase you make with us.

Return Policy Overview

You have a 7-day return window from the day you receive your product to initiate a return. This extension beyond the standard policy reflects our commitment to your satisfaction and the confidence we have in the quality of our products.

Eligibility for Returns

To qualify for a return, items must be in the condition you received them and in their original packaging. A receipt or proof of purchase is required for all returns.

Initiating a Return

To begin the return process, please reach out to us at contact@route22meats.com  We will guide you through the steps to return your product and provide you with a prepaid return shipping label. Please note, returns must be initiated through this process; items returned without prior communication will not be accepted.

Customer Support for Returns

For any questions regarding returns, or if you need assistance at any point, contact us directly at contact@route22meats.com. Our team is here to support you.

Damages and Incorrect Items

Upon receiving your order, please inspect it for any damage or if the incorrect item was shipped. Should there be any issues, contact us immediately so we can assess the situation and rectify it as quickly as possible.

Exceptions to Return Policy

Certain items may not be eligible for return, including perishable goods, custom orders, personalized items, personal care products, hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable. Contact us with questions or concerns about specific items.

Refunds

Upon receipt and inspection of your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 10 business days. Should there be any delay beyond 10 business days after approval, please get in touch at contact@route22meats.com

This policy is written with the aim of being straightforward and considerate of our valued customers, ensuring a positive and trustworthy shopping experience with Route22 Meats.